Welcome to Jewelry Treasure

We are confident that our fine diamonds and jewelry will exceed your expectations. However, in the event that you are not completely satisfied, we will do all we can to make it right. If we are unable to correct any problems, we will offer an exchange or refund, provided that you return your item within 30 days of its shipment.


Accepting Returns

We accept returns for refunds or exchanges on all diamonds and jewelry. Items that have been worn, altered or damaged in any way may not be accepted for return. Items may not be accepted if they are returned without all of the original documentation and packaging materials, as specified below.


Refunds

You can return your diamond or jewelry item within 30 days of shipment from Jewelry Treasure for a full refund. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear on your credit card statement. Customers returning a partial order will be refunded for the returned items only. Refunds will be applied to any unpaid balances first.


Exchanging Your Order

You can return your diamond or jewelry item within 30 days of shipment from us, to exchange it for another selection. For an exchange, we will issue you credit for the price of the item (less any additional shipping upgrades you may have purchased). You can apply this credit to the purchase of any other selection of your choice. If the new item you wished to purchase costs more than the credit you have remaining, we will charge you the difference. If you have any questions about our return procedure, please don't hesitate to contact our customer service associate at 800 JEWELRY.

Returning Your Order 

Our merchandise is very valuable and requires that we take special precautions in shipment. To return a diamond or jewelry item to Jewelry Treasure, follow the checklist below:

1. Call our customer service at  800 JEWELRY to get the Customer Service Department returned shipment address and to notify us of the return.
2. Secure your diamond or jewelry inside the original jewel box or bag. Make sure to include all packaging, including any protective wrapping. Don't forget to include your jewelry appraisal and the diamond certificate. (The diamond certificate carries a $250.00 replacement fee.)
3. Place it all inside a small cardboard shipping box, and cover the entire box with brown mailing paper (available at your local post office). A return box may have been included in your original package. You can also use a box from you local Post Office. Paper mailing tape is required so that ink stamps will print on your package.
4. Write your order number (this is found on your invoice - example: "248-3215") on the box next to the shipping address.

Ship the item by registered U.S. mail to our Customer Service Department (call us for the correct address), fully insured for the value of the item.

In order to protect the package against possible theft, please do not write Jewelry Treasure, jewelry, rings, diamonds or any other word which might hint at the value of the package. We can not be responsible for return shipping losses.

Please request a return receipt for your records. (Note: FedEx® will not insure valuable jewelry.)


Returns Processing Time

All requests for return or exchange will be processed after our jewelry expert inspects and verifies the condition of the item. Returns take approximately five business days to process upon receipt of the item.

We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. (Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.)

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